Refund policy
At Libo Mart, we offer free returns & exchanges for all orders.
Our return policy lasts 60 days, meaning you have 60 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return:
- Your item must be in the same condition that you received it
- You must provide proof of purchase (order number or email used to place the order)
How to Start a Return
To initiate a return, please contact us at:
support@libomart.com
Include a photo or video of the item. Once your request is reviewed, we will send you instructions on how to return your package.
Return Shipping
Once approved, we will provide a prepaid return label.
Simply:
- Pack the item securely
- Attach the label
- Drop it off at your local post office
Important Notice
- Do NOT send your item back before contacting us
- Unauthorized returns are subject to a $20 USD fee
Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 30 days.
Refunds
- Refunds are processed within 10 business days after approval
- Banks may take additional time
If more than 15 business days have passed, contact us at:
support@libomart.com
Order Cancellation
- Orders can be canceled within 1 hour of purchase
- After that, cancellation is not possible
Shipping Delays
We are not responsible for delays caused by:
- Carriers
- Weather
- Customs
Lost packages will be reshipped at no cost.
Customs, Duties & Taxes
Customers are responsible for any import fees or taxes.
No refunds will be issued for refused shipments due to unpaid customs fees.
Contact Information
Libo Mart
45 Selina Street
Narrabri, New South Wales 2390
Australia
Email: support@libomart.com